Kuala Lumpur, Friday (October 31, 2008) –
Cuscapi is participating in the upcoming Outsourcing Malaysia Conference
2008 (OM 2008) scheduled for 11-13 November 2008 in Kuala Lumpur. Provider
of outsourcing services across various industries, Cuscapi is also one of
the sponsors for the inaugural regional event.
Equipped with vast experience and in-depth knowledge of contact centre and
outsourcing services, Cuscapi Outsourcing offers solutions that include
application hosting, application enhancements and maintenance, regional and
nationwide deployment and support, business process management, IT
outsourcing services, and enhanced value contact centre services.
Leveraging on a strong support network and engaging the approach of
“convert-customer-interaction-to-revenue”, Cuscapi Outsourcing aims
to create new value opportunities for its clients to grow. Its proprietary
service assurance methodology (SAM) and five-pronged analysis (PENTA) enable
clients to effectively increase their revenues and efficiently manage total
cost of investment, while remain customer centric focused.
“Outsourcing Malaysia 2008 is an ideal platform for us to introduce our
outsourcing services and play up our presence in the outsourcing industry.
Our new offering is part of our continuous business effort to enhance our
value propositions to our clients, as well as enable us to penetrate and
capture new clients and markets,” said Cuscapi Berhad chief executive
officer, Danny Leong.
Cuscapi Outsourcing managing director, Francis Meganathan will be part of
the panel discussing how providers in the global marketplace have adopted and adapted value
selling models. This is to address key client concerns beyond cost arbitrage
objectives, and create visible and tangible partnerships. These partnerships
are aimed at creating value for all the stakeholders; customers, vendors and
providers. The Value selling panel is part of learning and thought leadership track and is scheduled for
12 November (2.45 - 3.30pm).
Cuscapi will also be participating in the exhibition held in conjunction
with the three-day conference (Booth No. 24). The concurrent event will
showcase players in the outsourcing industry in Malaysia, further providing
opportunities for better understanding of outsourcing services and the
industry. About Cuscapi Berhad (www.cuscapi.com)
Cuscapi Berhad, a Malaysian Exchange Of Securities Dealing & Automated Quotations (MESDAQ) listed company since July 2004, was established in 1978. The market leader in the F&B business management solutions, Cuscapi also provides retail and hospitality business management solutions, information technology security solutions, collaborative fulfillment management solutions, consulting services, and contact centre outsourcing services for businesses across industries.
Certified as Microsoft gold partner and awarded the Capability Maturity Model® Integration (CMMI) Level 3, and with 50 years of combined in-depth industry experience and knowledge implementing world class solutions in more than 7,700 installed sites internationally, Cuscapi aims to create more value for its clients through maximising their businesses' customer capital.
Cuscapi has 12 nationwide service centres in Malaysia and supports clients throughout 29 other countries, namely Australia, Bahrain, Brunei, Cambodia, China, Cyprus, Egypt, Hong Kong, India, Indonesia, Jordan, Korea, Kuwait, Lebanon, Macau, Maldives, Pakistan, Philippines, Qatar, Saudi Arabia, Singapore, South Africa, Sri Lanka, Sudan, Taiwan, Thailand, UAE, United States, and Vietnam.
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